Six rules for error handling in edge-computing-resources that I settled on
It took me two weeks of on-and-off digging and plenty of wrong turns. Writing the process down as it happened so the next person spends less time.
We also fixed monitoring along the way: replaced average-based alerts with percentiles and split them per endpoint. False alerts dropped by about seventy percent and the on-call rotation visibly cheered up.
The first thing was to collapse the variables. We were changing config and upgrading the version at the same time, and afterwards nobody could say which change caused what. We rolled back to moving one variable at a time, re-ran three times, and only then did the curve settle. Tedious, but not skippable.