Alertmanager · English · This alertmanager-en bug hid for three years before anyone reported it

904
ALr/alertmanager-en·posted by bob_chen·2 hours agoPostmortem

This alertmanager-en bug hid for three years before anyone reported it

It took me two weeks of on-and-off digging and plenty of wrong turns. Writing the process down as it happened so the next person spends less time.

One last trap: in container environments remember to adjust the memory-related parameters in step. Otherwise the host limit and the process expectation disagree, and the symptom is intermittent, unreproducible failure.

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93 comments

93 comments

M
Ddev_zhou·2 days ago

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

510
Lli_ming·just now

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

233
Hhuang_ke·2 days ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

509
Zzhu_zong·2 days ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

453
Zzhou_yi·2 days ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

421
RraseMod·12 minutes agoedited

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

395
Cchen_dev·2 hours agoedited

A question: what changes in a container with a 512Mi memory limit? That is how we run it in production.

383
Wwinter·3 minutes agoedited

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

354
Sswoole_lee·yesterday

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

323
Kkernel_panic·2 days ago

A question: what changes in a container with a 512Mi memory limit? That is how we run it in production.

308
Lli_ming·2 days ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

32
Mmike_xu·3 minutes ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

298
Cchen_dev·2 days ago

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

403
Zzhu_zong·2 days ago

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

287
Zzhou_yi·2 days agoedited

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

240
Sswoole_lee·1 hour ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

223
Zzhou_yi·2 days ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

215
Ttang_haoOP·5 hours ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

128
Llinlin·3 minutes ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

152
Oops_wang·2 days ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

315
Sslow_query·2 days ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

1
Nnikic·12 minutes ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

1
Kkernel_panic·2 days ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

2
Mmike_xu·2 days ago

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

3
Ttang_hao·2 days ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

329
Ddev_zhou·2 days ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

183
WwinterMod·2 days ago

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

172
Ddev_zhouOP·2 days ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

108
Zzhou_yi·28 minutes ago

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

152
Ttang_haoOP·2 days ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

485
Hhuang_ke·2 days ago

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

242
Aalice_devOP·2 days ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

55
Hhuang_ke·2 days ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

106
Ttang_hao·2 days ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

188
Wwinter·2 days ago

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

90
Hhuang_ke·2 days ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

67
Mmike_xuOP·3 minutes ago

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

4
RraseOP·2 days ago

Sharing our numbers, 8 cores 16GB, same scenario:

| Concurrency | P50 | P99 |
|---|---|---|
| 200 | 12ms | 88ms |
| 500 | 31ms | 340ms |

P99 clearly collapses at 500 concurrency, which lines up with your knee point.

4
Hhuang_ke·2 days ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

63
Mmike_xu·2 hours ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

51
Hhuang_ke·3 minutes agoedited

A question: what changes in a container with a 512Mi memory limit? That is how we run it in production.

60
Aalice_dev·2 days ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

450
Llinlin·12 minutes ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

433
Sswoole_lee·2 days ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

338
Bbob_chen·2 days ago

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

485
Aalice_dev·yesterday

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

129
Llinlin·2 days ago

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

30
Nnikic·2 days ago

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

232
Ttang_hao·2 days agoLevel 6

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

51
Bbob_chenOP·2 hours ago

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

43
Cchen_dev·12 minutes ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

148
Kkite·2 days ago

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

52
Zzhu_zong·2 days ago

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

30
Aalice_dev·2 days agoedited

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

23
Oops_wang·2 days ago

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

20
Sswoole_lee·2 days ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

19
Ttang_hao·2 days agoedited

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

15
Oops_wang·just now

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

14
Rrase·1 hour ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

16
Sswoole_lee·12 minutes ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

231
KkiteOP·12 minutes ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

322
Sswoole_lee·2 days ago

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

283
Ddev_zhouOP·2 days ago

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

195
Sslow_queryOP·12 minutes agoLevel 6

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

160
Lli_ming·28 minutes ago

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

30
Wwinter·2 days agoedited

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

101
Zzhu_zong·2 days ago

One counter-example: below alertmanager-en 7.4 the semantics of that code are different, so do not copy it verbatim. We got burned in staging and rolled back once.

19
Ddev_zhou·12 minutes ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

225
Mmike_xu·12 minutes agoLevel 6

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

130
Lli_ming·2 hours ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

9
Cchen_dev·2 days agoedited

A question: what changes in a container with a 512Mi memory limit? That is how we run it in production.

190
Sswoole_lee·2 days ago

I see point 3 differently. The trade-off depends on your read/write ratio: read-heavy with little writing means caching actually widens the inconsistency window.

82
Cchen_dev·2 days ago

Saved. I am reworking this area this week — this saves a lot of wrong turns.

1
Bbob_chen·28 minutes ago

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

14
Mmike_xu·12 minutes ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

10
Rran_bo·2 days ago

A question: what changes in a container with a 512Mi memory limit? That is how we run it in production.

6
Oops_wang·5 hours ago

Can you give a minimal reproduction? I ran it locally for ten minutes and could not reproduce on macOS with the latest version.

1
Ttang_haoMod·2 days ago

This matches what we see in production. We only hit it past 3k QPS; the earlier load tests showed nothing — the test traffic was too clean, with no long-tail requests.

330
Rrase·2 hours ago

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

42
WwinterOP·2 days agoedited

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

270
Kkernel_panic·2 days agoedited

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

11
Aalice_dev·2 days ago

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

54
Cchen_dev·2 days agoeditedLevel 6

We have run this in production for two years without hitting it. That said, we never reached this scale, so our experience is not really evidence here.

164
Hhuang_ke·5 hours ago

Agreeing with the above. One addition: with this option enabled the GC count in your metrics doubles, so adjust the alert threshold at the same time or it will keep firing.

68
Lli_mingOP·2 days agoedited

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

477
Kkernel_panic·2 days ago

There is actually a simpler fix that needs no architecture change: move this check up to the gateway and the problem disappears. The cost is one extra lookup at the gateway.

393
Cchen_dev·yesterday

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

361
Kkernel_panicMod·2 hours ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

84
Aalice_dev·2 days ago

Thanks for sharing real numbers — far more useful than the articles that only cover concepts.

7
Zzhu_zong·yesterday

This is not a alertmanager-en problem, it is a usage problem. The docs say this API is not thread-safe and you must lock around it yourself.

1
Kkernel_panic·yesterday

Has anyone run a controlled experiment? I did, reducing it to a single variable, and the difference was 4% — within noise. So I suspect the main cause is something else.

1
Kkernel_panic·2 days ago

I just read the alertmanager-en source — the author actually explains the reasoning in a comment, roughly "so that it degrades into predictable behaviour in extreme cases".

168
Nnikic·5 hours ago

Worth learning from this debugging approach. We went straight at the logs and took a much longer route.

1

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